Vendor Partners when Self-Managing

Short-Term Rental Tips/Thoughts for Self-Managing Hosts

Hey there, hosts! Self-managing your vacation rental? 

It's important to know that you can now call yourself a Property Manager!  Last-minute bookings, calendar syncing, and maintenance concerns are not issues if you prepare and partner with the right vendors.

The dreaded, very common nightmare scenario… Leaky toilet in the middle of the night? You don’t need to be on-site, local, or even in the same state to handle issues like this. Equip yourselves with a solid crop of contacts ahead of time and be transparent with your guests, and you will survive the night. 

 Here are some insights to help you better operate your vacation rental:

You Are the Property Manager: As the host and property manager, you're in charge of communicating with guests, solving property problems, and managing various tasks with communication, problem-solving, and coordination.  Connect with Vendors before the issues arrive, and yes, issues will arise, and you will be just fine!  These responsibilities help you build strong relationships with guests and establish yourself as a reliable, attentive, and responsive host. 

Investing in a professional cleaning service for your Airbnb or Vrbo can be a smart move.  Price often indicates the quality of service and level of communication you'll receive, so it's worth considering the value you may get over comparing them dollar for dollar.  Have you ever purchased a $0.99 cell phone holder for your car? Live and learn the hard way, I did.

Necessary basic vendors: HVAC, Plumbing, and Maintenance are a must for most properties to have at the ready. HOA contact numbers are helpful too. Response time may vary depending on the individual or business, but by coordinating with them, you can offer a viable solution to your guests.  When issues arise, your response and communication with guests shape their perception of your service and reviews.

Efficient Communication Matters: Make sure your turnover partner communicates quickly and efficiently. Do they pick up the phone and respond to emails promptly? This ensures smooth operations and happy guests.

Visual Assurance and Reporting: Having documented cleanliness and reports of any damages or issues through photos is reassuring. This gives you peace of mind and can serve as evidence for any possible damage claims. In today's world, it has become commonplace for people to demand discounts or incentives in exchange for leaving a positive review. This trend has unfortunately led to an entitled community that expects special treatment.

By considering these tips and insights, you can enhance your guests' experience and streamline the management of your vacation rental. Remember, ensuring a valued partnership with your ‘Boots on the ground’ vendors and maintaining clear communication are key ingredients for success in the short-term rental industry.